|
BRANDON MCLEAN 12726 W. ALVARADO RD, AVONDALE, AZ 85392 PHONE: 206-890-2133 E-MAIL: BRANDONRMCLEAN@YAHOO.COM |
|
|
|
|
|
To obtain a long-term, full-time leadership position where I can utilize my past skills as well as gain new skills. I would enjoy a challenging work environment where I could use my knowledge and education to grow with a company that values experience and encourages advancement. |
|
Work experience |
|
|
|
08/2008 – Present The Core Institute Goodyear, AZ Patient Care Coordinator / Surgery Scheduler Ø Participated in the training and hiring of new employees. Created excel financial forms for the surgery scheduling department. Assisted management with the development of numerous excel tracking and informational forms. Ø Gave direction and leadership to employees when management was not available. Ø Multi-tasking multiple computer systems and software programs including Microsoft Word, Excel, Outlook, Primesuite, Scribecare, PAC’s, GE Centricity, and Internet resources. Ø Schedule and coordinate orthopedic surgery including ordering of surgery equipment, authorizations, durable medical equipment ordering, CPT and ICD-9 coding, obtaining medical clearance, ordering laboratory testing, collecting patient financial obligations, and Physical Therapy. 04/2006 – 06/2008 Creighton University Medical Associates Omaha, NE Business Office Patient Specialist Support Ø Trained new employees and gave direction and leadership to all employees when management was unavailable. Scheduled personal travel, and events. Responsible for the telephone pre-registration of new patient and registration of established patients. Ø Multi-tasking multiple computer systems and software programs including Microsoft Word, Excel, PowerPoint, Outlook, Flowcast, IDX, MS-DOS, and Internet resources. Trained employees on use of Microsoft applications. Ø Created and implemented new Excel based tracking system to help track all information sent from providers to the customer services department. 12/2002 –03/2006 Neuro-ophthalmic Consultants Northwest Seattle, WA Patient Services Representative/Lead Ø Established the direction of the work team. Training and coaching new hired associates and temps. Ø Maintain systems for organizing, prioritizing and coordinating clinic workloads. Reporting statistics and other problems and successes using Microsoft Word, Excel, and PowerPoint presentation. Monitor and order department office supplies. Ø Responsibilities include patient registration, scheduling, referrals and insurance verifications. Facilitate appointment access by creating/filing cancelled appointments from the waitlist. Schedule, order and coordinate x-rays, scans/films and other diagnostic/neurological testing. Ø Process legal consultations that include independent medical evaluations, depositions, medical record reviews, teleconferences, and other legal matters. 04/2000 – 08/2002 AT&T Wireless Bothell, WA GSM Customer Care Representative Ø Excellent interpersonal/communication skills. Troubleshooting internet ready phones using data software programs and IP addresses programmed into customers wireless equipment. Ø Provide world class customer care to internal and external callers on every call placed or received. Ø Thoroughly and efficiently gather customer information, assess and fulfill customer needs, educate the customer where applicable to prevent the need for future contacts. Ø Provide quality service and support in a variety of areas including, but not limited to: moderately complex billing, equipment, roaming, features, cellular coverage and system troubleshooting. Ability to operate a personal computer and various types of office equipment. 2/1999 - 6/2000 Birthdayexpress.com Customer Service Representative Ø Providing customer service through inbound calls. Effectively handling complex customer situations. Troubleshooting shipped and returned merchandise. Undertaking multi tasks and duties. Ø Providing Internet support. Demonstrating the highest company goals and standards. Assisted subordinates and supervisors in the training of new employees. |
|
EDUCATION |
|
|
|
09/2008-02/2011 Bellevue University US-Nebraska-Bellevue Degree: Bachelors in Marketing/Business Management 06/2006 – 08/2008 Metropolitan Community College US- Nebraska-Omaha Degree: Associate of Applied Science with emphasis in Business Accomplishments: Received the Spirit Award of The Year with The CORE Institute Dean’s List Student for 4 consecutive years GPA 3.84 Member of the Phi Theta Kappa Honor Society Member of the Kappa Beta Delta Business Honor Society Webmaster for Beta Pi Beta website 5/1997 Mountain Cove High School US-Idaho-Boise Diploma Courses: General education, associate to Student Body Council, art, and student intern with Claims Management Services, Inc. GPA 3.2 |
|
References |
|
|
|
Ann Luteran Creighton Medical Associates Phone Number: 402-280-5765 Reference Type: Manager Neuro-ophthalmic Consultants Northwest Phone Number: 206-386-2700 X9 Reference Type: Manager/ Owner Steven Hamilton M.D. Neuro-ophthalmic Consultants Northwest Phone Number: 206-386-2700 X9 Reference Type: Manager/ Owner |